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Continuous Improvement Senior Specialist (BPO/SSC)

Lokalizacja: Wrocław

Ogłoszenie Bezpośrednie

Szczegóły oferty:

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, international well known organization, w for its new Financial Centre, we are currently looking for Candidates for a position of:

Continuous Improvement Senior Specialist (BPO/SSC)

Location: Wroclaw
Ref: JO-1402-279105


Main duties on the position involve:

• Providing input and generating reports for monthly governance meeting on Service Delivery with service provider. Compliance with SLA and follow up on actions for deviations.
• Helping Continuous Improvement Manager in administrations with the countries in terms of monitoring and implementing CI projects
• Participating in process alignment workshops and gaps analysis between the processes delivered from Operating Center Katowice, documenting the outcome of such workshops and presenting the ideas to CI Manager
• Continuous improvement – identification of opportunities for improvements based on either the process walkthroughs done by SMEs in P2P Katowice Team or by CI Analyst and/or CI Manager.
• Helping in documenting the CI methodology
• Reporting and analyzing SLA/OLA/KPIs
• Playing a role of Project Management Officer for CI projects (overseeing project progress, chasing stakeholders for providing inputs on time, securing proper documentation of the CI projects)
• Supporting P2P Manager or CI Manager in terms of all needed calculations for proper CI project estimation

Requirements:

• At least 2 years of Continuous Improvement project experience within finance/accounting area (BPO/SSC)
• Fluent in spoken and written English
• Second language would be an advantage
• Very good MS Office skills (Excel, Power Point, Word)
• Knowledge of MS VBA would be an asset
• Good interpersonal skills
• Strong analytical mindset
• Willingness to provide the highest levels client service
• Teamwork oriented

Company offers:

• Work in a multicultural environment
• Attractive salary
• Very good working conditions
• An attractive benefit package, including health care insurance, life insurance, retirement plan, fitness program (Benefit Multisport);
• Great development opportunities
• Clear impressive career paths;
• Work in the center of Wroclaw



If you are interested in the position, please send your CV to: beata.oczkowicz@cpljobs.pl

Dodano dnia: 22-08-2014

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